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Returns and Exchanges
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We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with your purchase, you may return most items within 30 days of receipt for an exchange or refund. All items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included, e.g., instruction manuals, accessories, additional components.
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DEFECTIVE ITEMS or WRONG ITEM SHIPPED
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If a package arrives with an incorrect item or if the product does not work properly, Contact us within 30 days of receipt to get the item replaced. When such issues occur, Sabrewerks13 LLC furnishes a UPS prepaid shipping label to our customers to cover all return shipping expenses.
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Customers are required to fill out an RMA form before a label is provided. No shipping-charges refunds are issued if a customer return ships items without contacting Sabrewerks13 LLC for a prepaid return label first.
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Sabrewerks 13 LLC is limited in responsibility to replacing the defective item. We are not responsible for repair costs, gunsmith charges, or damage to the firearm or other property.
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EXCHANGES
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Sabrewerks13 LLC will gladly fulfill an exchange whenever you are not fully satisfied with a purchase within 30 days of receipt. Please ensure the returned item is in NEW condition (i.e., not used, opened, broken or tested) . Please review the Return and Exchange Instructions for more detailed information on generating an exchange.
Shipping charges are not refunded or paid by Sabrewerks13 LLC for Exchanges.
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Charges associated with returning items to Sabrewerks13 LLC are the responsibility of the customer unless the item is defective or the wrong item was shipped.
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RETURN AND EXCHANGE INSTRUCTIONS
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Sabrewerks13 LLC has created a simple and hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return an item, please follow these steps:
| 1. | Email Sabrewerks 13 LLC at: sales@sabrewerks.com to receive a RMA Request Form. In your email, include your name and address and give a brief description of your reason for requesting a return.
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| 2. | Sabrewerks13 will send the RMA Form to you as a return email.
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| 3. | Print out and complete the RMA Form for all returns. Please note that we are unable to accept a return without a printed out and completed RMA Request Form.
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| 4. | Upon completion, include the RMA Form inside of the box and return the merchandise within 10 business days to ensure that your exchange or refund is processed in a timely fashion.
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| | a. | Pack the item(s) securely using the original packing material and return all promotional materials, accessories, manuals, etc. that were included with the original shipment.
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| | b. | Please note that Sabrewerks13 LLC is currently unable to accept COD shipments. To ensure proper delivery, we highly recommend that you choose a carrier that offers delivery notification (e.g., UPS, USPS or FedEx).
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| | c. | Include completed RMA Request Form in the box.
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| | d. | Please print "Merchandise Return" on the outside of the box.
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| | e. | Insure the package for the full merchandise value. Sabrewerks13 LLC is not responsible for returned merchandise until signed for at our warehouse. Therefore, customers are responsible in cases where a returned package is lost, stolen or damaged in transit.
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| 5. | Sabrewerks13 LLC processes all returns within 10 business days of the receipt of the returned merchandise.
Once a return is received by Sabrewerks13 LLC, the Returns department will process the RMA according to our Return Policy. If the item is not defective, broken, incorrect, or if the customer misused the merchandise, Sabrewerks13 LLC reserves the right to charge the customer's account the return shipping fees or refuse the return.
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| 6. | You will be notified via email, once the return is received and processed, with all information about your exchange or refund.
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| 7. | Replacement, Exchange or Refund is made to customer.
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Note: For partial returns on kits or on any bundled goods, credits or discounts may be lost. For example; You bought a promotion item such as “Buy one Optic Mount, get the second at Half Price!” If you returned only ONE of the Optic Mounts, you would only get the “Half Price” amount returned to you.
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RETURN MERCHANDISE AUTHORIZATION FORM
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All exchanges and returns require the completion of a Return Merchandise Authorization Form. Email Sabrewerks13 at: sales@sabrewerks.com to receive a RMA Form. In your email, give a brief description of your reason for requesting a return. Sabrewerks13 will email the RMA Form to you as a return email.
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Print out and complete the RMA Form for all returns. Upon completion, include the RMA Form inside of the box and return the merchandise within 10 business days to ensure that your exchange or refund is processed in a timely fashion.
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RESTOCKING FEES
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Sabrewerks13 LLC does not charge restocking fees for most items sent back within 30 days of receipt. Restocking fees do not apply for items that are returned new, unused and with all original packaging and accessories, provided all Return Conditions are met and Return Instructions are followed.
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Sabrewerks13 LLC reserves the right to charge a restocking fee of 20% on returns of installed, used or damaged products and for those returns not following our Return and Exchange Instructions. Please note that Sabrewerks13 LLC reserves the right to refuse any returns received in non-sellable condition. Additionally, Sabrewerks13 LLC reserves the right to charge additional fees if an item is not returned in its original packaging with accessories, manuals, etc. that were included with the original shipment.
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SHIPPING CHARGES
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Charges associated with returning items to Sabrewerks13 LLC are the responsibility of the customer unless the item is defective or the wrong item was shipped.
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Shipping charges are not refunded or paid by Sabrewerks13 LLC for Exchanges.
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Sabrewerks13 is unable to offer refunds for shipping charges, including international shipping. Please be advised that we are unable to refund any fees imposed by an entity other than Sabrewerks13 LLC, e.g., customs or brokerage fees.
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REFUNDS
Upon approval, Sabrewerks13 LLC refunds customers via the original payment method. For example, if a customer paid via PayPal, any necessary refunds will be applied to the customer's PayPal account. In rare cases, circumstances may require that we issue a check to the customer via USPS mail when an additional refund is due.
Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies.
For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement.
Unfortunately, at this time Sabrewerks13 LLC is unable to accept any returns after 30 days elapse from the time of receipt. If you have warranty issues after 30 days from receipt, please contact Sabrewerks13 LLC for possible repair or replacement options.
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Shipping Policy:
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Products will typically ship in 2-3 business days". We do our best to ship items out as quickly as possible, so we often get orders out more quickly, but please do not count on that.
Our primary shipping service is USPS Priority which delivers in 3-5 business days.
Additionally, please note that delivery time is based on "business" days. For example, if you place an order on Friday, it may not be shipped until Monday or Tuesday since we and USPS are closed weekends.
Please allow up to two weeks (8 business days) from order to delivery.
International Shipping
If you'd like to make a purchase and have it shipped internationally, please send us an email. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send a Paypal invoice (we currently only accept Paypal payments for orders shipped abroad). A member of our Customer Service team will contact you to make all the arrangements.
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Terms and Conditions of Use
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Use of the Sabrewerks 13 LLC website constitutes agreement to our terms of use. We encourage you to review the following information carefully.
TRADEMARKS
Sabrewerks 13 LLC and other marks indicated on our site are trademarks owned exclusively by Sabrewerks 13 LLC. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Sabrewerks 13 LLC's, in any manner that seeks to disparages or discredit Sabrewerks 13 LLC or in any manner that may cause confusion among our customers.
COPYRIGHT
All content on this website is the exclusive property of Sabrewerks 13 LLC. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.
PROTECTING YOUR ACCOUNT
Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.
LICENSE AND SITE ACCESS
Sabrewerks 13 LLC grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Sabrewerks 13 LLC. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Sabrewerks 13 LLC. You are prohibited from using meta tags or any other hidden text utilizing Sabrewerks 13 LLC's name or trademarks without the express written consent of Sabrewerks 13 LLC. Any unauthorized use of this websites voids the limited license granted by Sabrewerks 13 LLC.
CONTENT SUBMITTED BY SITE USERS
If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Sabrewerks 13 LLC and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Sabrewerks 13 LLC or its affiliates for all claims resulting from content you supply. Sabrewerks 13 LLC reserves the right to remove any content at our sole discretion.
LIMITATION OF LIABILITY
This site is provided by Sabrewerks 13 LLC on an "as is" and "as available" basis. Sabrewerks 13 LLC makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of Sabrewerks 13 LLC is at your own risk.
Sabrewerks 13 LLC cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Sabrewerks 13 LLC will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
REDEMPTION OF FREE PRODUCT AND COUPON OFFERS
From time to time, Sabrewerks 13 LLC offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page (www.sabrewerks.com.com) or announced via other means of communication in conjunction with the promotion of the Sabrewerks 13 LLC product collection, including radio and TV broadcasts, internet forums and various online websites.
We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Sabrewerks 13 LLC, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…
APPLICABLE LAW
By visiting www.sabrewerks.com.com, you agree that the laws of the state of Wisconsin, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Sabrewerks 13 LLC.
Sabrewerks 13 LLC adheres to all State and Fedral laws regarding the sale and/or shipping of products to people in those states if restrictions apply.
CHANGES IN POLICY
Sabrewerks 13 LLC reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a pervious version of these conditions.
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Sabrewerks 13 LLC Statement of Privacy.
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Sabrewerks 13 LLC is committed to protecting your privacy. This Statement of Privacy applies to Sabrewerks 13 LLC Web site and governs data collection and usage at all Sabrewerks 13 LLC sites and services; it does not apply to other online or offline sites, products or services. Please read the Sabrewerks 13 LLC Statement of Privacy. Sabrewerks 13 LLC is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
Collection of your Personal Information
As an E-commerce Web site, Sabrewerks 13 LLC collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Sabrewerks 13 LLC is used solely for the purpose of billing and shipping your online purchases. Sabrewerks 13 LLC does not collect any information about your computer hardware and software.
Sabrewerks 13 LLC encourages you to review the privacy statements of Web sites you choose to link to from Sabrewerks 13 LLC so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Sabrewerks 13 LLC Web site.
Use of your Personal Information
Sabrewerks 13 LLC and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Sabrewerks 13 LLC may also use personal information to inform you of other products or services available from Sabrewerks 13 LLC and its affiliates. Sabrewerks 13 LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Sabrewerks 13 LLC does not sell, rent or lease its customer lists to third parties. Sabrewerks 13 LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Sabrewerks 13 LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Sabrewerks 13 LLC may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Sabrewerks 13 LLC or the site; (b) protect and defend the rights or property of Sabrewerks 13 LLC, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Sabrewerks 13 LLC or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which Sabrewerks 13 LLC or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Sabrewerks 13 LLC abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Control your Personal Information
Sabrewerks 13 LLC offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing sales@sabrewerks.com. Please be sure to provide complete account information so we can identify you in our records.
You may also stop the delivery of future promotional e-mail from Sabrewerks 13 LLC by responding directly to any email you receive with a request to remove you from the mailing list.
Security of your Personal Information
Sabrewerks 13 LLC is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.
Changes to this Statement
Sabrewerks 13 LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Sabrewerks 13 LLC will use your personal information, Sabrewerks 13 LLC will prominently post such changes prior to implementing the change. Sabrewerks 13 LLC encourages you to periodically review this Statement to be informed of how Sabrewerks 13 LLC is protecting your information.
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